Returns & Exchanges
Due to the perishable nature of our functional chocolate products, we generally do not accept returns; however, we are committed to ensuring your complete satisfaction with every order. If your Tabs® arrived damaged or melted, please reach out to our support team within 14 days of delivery for a replacement or store credit.
Contact Support
Email our customer experience team with your order number and a brief explanation of the issue regarding your chocolate shipment.
Provide Documentation
Attach clear photos of the packaging and product if you are reporting damage, melting, or quality concerns to help us expedite your claim.
Review Process
Our team will review your request within 48 business hours to determine eligibility for a reshipment or a refund based on our quality guarantee.
Resolution
Once approved, a replacement order will be processed immediately at no cost to you, or a refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing